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IT Support

Helsinki Finland Apply before: 2024-06-24

The opportunity

Are you a hands-on and customer-oriented technology enthusiast who thrives in an international environment and loves to help people? Then keep reading because we are currently looking for a part-time IT Support to join our business services team in Helsinki.

The firm

Bird & Bird opens up a world of possible for business services professionals. Join us and you will be a part of a leading, international law firm, working on formative matters for household name brands, while being trusted, supported and respected for your contribution.

What you’ll do

As an IT Support you will provide hands-on support to our employees. You will be based in our Helsinki office and work together with our IT Manager while collaborating with other IT colleagues across the Nordics, London, and other international offices. In Helsinki we also have a wider business services team to collaborate with. You will work approximately 3 days per week at the office as agreed mutually. We are keen to hear your thoughts on the working time. This part-time role fits very well for a student or a seasoned professional, who wishes flexibility.

In this role, you will be taking responsibility for providing daily support both end users working at the office and remotely on all IT devices such as laptops, mobile devices, scanning, printing and all related technologies, conference room technics and software. The role includes troubleshooting and resolving issues with hardware, software and third-party tools and setting up onboarding package for new employees. It is integral to coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Taking ownership of user problems and being proactive when dealing with user issues is a key. In addition, you get to be part of implementing firm-wide ICT-related initiatives in our Helsinki office.

About you

You are the person we are looking for if you look for excellence in your job and strive to become a trusted go-to person to our end users. In addition, you are a great fit for our team if you have:

  • service-oriented communication skills and you are confident with dealing with all levels of employees and situations;
  • excellent problem solving and analytical skills and ability to explain solutions in a simple way to end users;
  • ability to help employees solve hardware and software problems across Microsoft and Apple products;
  • prior experience in Microsoft365 and PC management;
  • ability to learn quickly and adapt to new technologies;
  • proactive way of working - you don't wait for problems to appear, but try to solve them before they arise;
  • fluency in both Finnish and English is essential (due to the international working environment).

What will you be offered?

You will get to work in an environment where everyone is appreciated as they are – we love to see you being you. Our culture of approachability fosters a supportive and professional working environment. With us, you will also have the rare opportunity to enjoy the benefits of a truly international law firm, such as international trainings and our Nordic and Global Professional Development Programmes. 

Salary ranges according to work experience, knowledge and skills, and will be discussed with the candidates. In addition, we offer comprehensive employment benefits including broad occupational healthcare services, lunch benefit, culture and sports benefit, phone and commuting benefit. This role is permanent and part-time with approximately 3 working days per week.

Interested in joining us?

If you got interested, please send us your CV and motivation letter by 24 June through our recruitment portal. We will review the applications continuously as they arrive, and the position will be filled as soon as suitable candidate is found.

If you have any questions, please contact IT Manager Morgan Thomas, tel. +358 9 6226 670 or by email morgan.thomas@twobirds.com or HR Specialist Päivi Ritatörmä, tel. +358 9 6226 670 or by email paivi.ritatorma@twobirds.com  

 

Bird & Bird is an international law firm with a focus on organizations being changed by or creating technology and the digital world. We combine exceptional legal expertise with deep industry knowledge and refreshingly creative thinking to help our client achieve their commercial goals.

Bird & Bird is committed to creating and sustaining a diverse and inclusive environment. We know an inclusive culture makes us more innovative and agile. We’re committed to treating everyone with kindness and respect, to creating an environment where everyone feels empowered and supported to succeed.

To find out more, please visit our social media channels and website www.twobirds.com/en/careers/finland