The opportunity

Are you a radiant and resourceful person, who loves to exceed customer expectations? Are you punctual, efficient and a creative organizer? If you answered yes, this could be the perfect opportunity for you. We are looking for a Customer Service Specialist / Receptionist to work as a parental leave substitute from June 2025 to August 2026.

The firm

Bird & Bird opens a world of possible for business services professionals. Join us and you will be a part of a leading, international law firm, working on formative matters for household name brands, while being trusted, supported and respected for your contribution.

What you'll do

The Customer Service Specialist is a first point contact for our customers visiting the Bird & Bird Helsinki office. In this role you will be part of our Business Services team and work alongside a colleague in our reception. With your work you can make a difference on our customer and employee experience as well as our office atmosphere. You will manage a variety of different administrative and hands-on tasks, for example:

• Welcoming and interacting with visitors
• Arranging meetings and events; managing catering services
• Managing calendar and incoming calls
• Ensuring the representativeness and tidiness of our reception and office
• Providing other daily support to our customers and staff as needed
• Maintaining and developing our office facilities

About you

Ideally, you have previous experience in high-quality customer service and in handling a wide range of administrative tasks. Experience in hotel reception or conference services, or reception and event services at a law firm or other respected organization, is valued. In addition, you would be a great fit for us if you have:

• passion for customer service
• a proactive approach and flexibility
• fluency both in Finnish and English
• good IT skills
• insight into event organization and catering
• desire to further develop and strengthen our customer service and employee experience

What will you be offered?

You’ll be working with people and teams who are passionate about their area of focus and expertise, in an environment known for its collaboration, respect and support. You’ll be part of a specialist international firm with global ambitions, opening exceptional opportunities for the kind of work you enjoy and thrive on, with people and teams around the world. Our mission is to help everyone be at their best when they are working with us. We encourage you to participate in our internal trainings and social gatherings.

We offer you a full-time position with competitive employment benefits. Your monthly salary depends on your skills and experience. You will work closely with a colleague in the reception and collaborate with the entire Bird & Bird team. The work will start at latest in early June 2025.

Interested in joining us?

If this opportunity excites you, please submit your CV and application (in English) through "Apply" link below by 30 March 2025. In your application, we would like to hear about your expectations for the position, how your previous experience would be of value, and your reasons for wanting to work in our firm. We will begin reviewing applications and meeting candidates in March or in the beginning of April.

If you have any questions, please contact Margaret Bigos by email margaret.bigos@twobirds.com.

 

Bird & Bird is an international law firm with a focus on organizations being changed by or creating technology and the digital world. We combine exceptional legal expertise with deep industry knowledge and refreshingly creative thinking to help our clients achieve their commercial goals. We have over 3600 employees in 32 offices across Europe, the Middle East, Asia-Pacific and North America and a strong presence in the Nordics.

Bird & Bird is committed to creating and sustaining a diverse and inclusive environment. We know an inclusive culture makes us more innovative and agile. We’re committed to treating everyone with kindness and respect, to creating an environment where everyone feels empowered and supported to succeed.

To find out more, please visit our social media channels and website www.twobirds.com/fi.